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Tenant Resources

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Q&A

Rent is ALWAYS due on the first day of the month. If the tenant fails to pay rent within 10 days on which it is due and payable. A late charge of five percent (5%) of the monthly rent will be applied. However, the ten days period is NOT a grace period and the rent is due and payable on the FIRST of each month.

Online payments are more SECURE than mailing a check.
 
➡ You MUST Activate your Online Portal! You should have received an email to activate your online portal, please keep in mind to check your junk/spam mail folder if you have not received it. You can also request access by either going to the tenant portal section on our website or email us at man@shmulcorp.com – please include your name in the email. We will email you with a login to your own secure tenant portal and you can start making payments online by eCheck (FREE) or Credit Card. On your portal you can also set up automatic payments.
 
➡ You can drop off your rent in to our office you MUST put your address/unit # on the memo of your money order or check.

Failure to pay rent constitutes a default of your lease. You MUST notify our office IMMEDIATELY by calling at 301-760-4030. Failure to communicate with our office will result in legal action taken against you. 

By activating your Online Portal! You can submit maintenance requests through your tenant portal. You can also submit a maintenance request by either email us at man@shmulcorp.com or you may text/call (301)461-9475. We strongly prefer web requests. If you have a PROPERTY THREATENING EMERGENCY/IES after hours you can call  (301)461-9475 and you will be informed of the steps that will be taken to address such an emergency. ALWAYS notify the office prior of repairing a maintenance problem yourself, as you’re required to notify your landlord under your lease agreement. Unless express consent is given clearly and directly, either through written permission or verbal consent from one of the maintenance personnel. You will not be allowed to deduct costs of repair from your rent. If there is a problem, which was caused by you or your guests, such as misused plumbing fixtures, garbage disposal or damage to the property, you will be charged for the repair.

An emergency is anything that cannot wait until the next business day such as a problem that will cause a safety hazard to the residents or an imminent damage to the property. Here are a few instances: a broken pipe, a water leak, electrical short, and no hot water. If there were to be a gas leak or a power outage – call the gas or electric company respectively.When submitting a maintenance request through your tenant portal you can enter your disponibility. We ALWAYS try to accommodate the repairs within your availability However, if that’s not possible you will be given a 24 hour notice to enter as required on your lease. There is no requirement for no requirement for you ro be present, but you MUST provide access to your home with proper notice. There is no requirement for the maintenance personnel to give you notice if there is an emergency, such as the one listed under the  What’s categorized an emergency?  section.

When submitting a maintenance request through your tenant portal you can enter your disponibility. We ALWAYS try to accommodate the repairs within your availability, however, if that’s not possible you will be given a 24 hour notice to enter as required on your lease. There is no requirement for you to be present, but you MUST provide access to your home with proper notice. There is no requirement for the maintenance personnel to give you notice if there is an emergency, such as the one listed under the  “What is Considered a Repair Emergency?” section.

Security deposit is held as collateral security and applied on any rent or unpaid water bill that may remain due and owing at the expiration of your Lease, or applied to any damages to the premises in excess of ordinary wear and tear caused by the Tenant, the Tenant’s family, guests, employees, agents, or pets, or other damages and expenses suffered by Landlord as a result of a breach of any covenant or provision of your Lease. 
 
Your security deposit will be returned to you via certified mail within 45 days after termination of your tenancy along with an itemized letter and receipts for each deduction of any damages rightly withheld. 
 
In the event you are a member of the the Army, Navy, Air Force, Marine Corps, Coast Guard or the National Guard under call to active service authorized by the President of the United States or Secretary of Defense your security deposit will be returned via certified mail within 30 days after termination of your tenancy along with an itemized letter and receipts for each deduction of any damages rightly withheld. 

Tenants may not utilize the security deposit as rent and must not apply the same as the last month’s rent.

You MUST call a locksmith at your own expense and bring a copy of the new key to our office within 24 hours. You may also pick up a key from our office within business hours and make a copy for you and bring the key back to the office within 24 hours. 

Per your lease agreement, renovations are only permissible with written approval by your landlord. This rule applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, changing the color of the paint, etc. To install a satellite dish or other antenna to the roof, you would need a written approval first, as you will be charged for any damages to the roofing. 

In order to have a pet you would need to request approval from your landlord. Only with a signed lease addendum by your landlord and a pet deposit you will be able to have a pet in the property. 

You must submit a written request to our office and fill out an application and send in two forms of ID. If your landlord approves your request a lease addendum including the new occupant will be sent to you for signature.

➡ Reasonable cause BEYOND tenant control: 
 
Your lease may be terminated upon thirty (30) days written notice to Landlord/Agent due to involuntary change of employment, death of major wage earner, unemployment, domestic violence, senior living (Tenant or spouse is at least 62 years of age, can no longer live independently and must move to nursing home/other senior citizen housing), Resident incarcerated or declared mentally incompetent, housing provided harassing resident or violates resident’s privacy or for any other reasonable cause beyond tenant’s control. 
You will need to submit written proof of any reasonable cause beyond tenant’s control is claimed. 
Your landlord may verify and accept or reject such claims depending upon the particular circumstances.
You may be liable for a reasonable termination charge not to exceed the equivalent of 1 month’s rent. 
 
➡ Reason WITHIN tenant control:
 
If Tenant elects to voluntarily terminate this Lease during the initial term (for example, house purchase, voluntary job change, marriage) two (2) calendar months written notice prior to the rent due date to quit and vacate — to run from the first of the month to the last day of the second month — shall be given to Landlord/Agent. 
You shall be responsible for rent payment during that period. 
You shall be responsible for reasonable advertising and redecorating expenses, lost rent and other expenses incurred by Landlord/Agent as a result of Tenant’s premature termination of this Lease. Landlord/Agent is not obligated to provide Tenant notice that the dwelling unit has been re-rented. Upon re-rental, Tenant will be held secondarily liable for default(s) by subsequent Tenant(s) in the payment of rent during the balance of the initial term of this Lease. If the leased premises are located in a multi-family structure or condominium building where Landlord owns multiple units, Landlord/Agent is under no obligation to rent Tenant’s vacant dwelling unit before any other vacant dwelling unit in the rental facility.
 
➡ MILITARY Clause:
 
You may terminate the lease upon delivering written notice to the Landlord/Agent with proof of his/her assignment. Written notice is effective upon personal delivery, delivery by private business carrier or by placing the written notice in the mail, with return receipt requested. Termination will be effective 30 days after the first date on which the next rental payment is due and payable after the date on which the notice is delivered in the case of a month-to-month tenancy. For any other tenancy, termination is effective on the last day of the month following the month in which the notice is delivered. 
You must pay rent through the effective date of termination, on a prorated basis. 
You are also responsible for the cost of repairing damage to the premises caused by the tenant, if any.

Importance of Winterization

Winterization is a process that prepares the plumbing system and components to not be affected by extreme temperature . In the DMV area, we do this to prepare for our occasionally extreme winter temperatures and weather conditions so that your home can stay in the best condition possible. Mostly we do this for exterior pipes, such as the ones that connect to garden hoses, since they will most likely not be in use. We also do this in interior unheated areas of the home such as the basement, attic, or crawl spaces. Other interior pipes should be alright if you are living in the property and using water regularly. For the most part, pipes tend to burst in cold temperature because the water inside them expands as it approaches freezing temperatures, which causes an increase in pressure inside the pipe. When the pressure gets too high for the pipe to contain, it ruptures, leading to damage and unwanted costs associated with this damage.

You should check the local weather to know for sure, usually we recommend Winterizing one week before temperatures approach freezing.

You can choose to hire a plumber, but this process can be done by you with little to no cost.

Yes! According to the lease, you are required to Winterize your house. We ask all tenants to take the proper steps to avoid extra costs and fees.

If you do not Winterize, pipes can burst and cause a lot of damage which will incur other costs including repairs.

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